IIBA ECBA Practice Exam 2026 – Comprehensive Study Resource

During change management, business analysts focus on gathering user requirements as a critical part of their role. User requirements provide essential insights into what the users need from the system or process changes. Understanding these requirements helps business analysts to ensure that any changes align with user expectations, address their pain points, and ultimately enhance functionality and usability.

By collecting information about user requirements, business analysts can analyze how proposed changes will impact workflow, system performance, and user interactions. This focus enables them to make informed recommendations that not only meet business goals but also improve user satisfaction and adoption of new systems or processes.

In the context of change management, while market data, customer feedback, and employee satisfaction might also play important roles, they do not directly inform the specifics of what users require from a system or process perspective as effectively as user requirements do. Thus, the emphasis on gathering user requirements is instrumental in the successful management of changes within an organization.